Here are a few frequently asked questions concerning That Guy's Lawn & Perimeter Pest, LLC. If you don't find an answer to your question, please contact us here.

LAWN MAINTENANCE

1. What is included in your Lawn Maintenance service?

Our Good Lawn Maintenance package includes: Mowing, Edging, Trimming and cleaning off hard surfaces of grass clippings and debris. Better and Best build off of this package offering more services as you go from Good to Best.

2. Do you have Lawn Maintenance packages?

YES, we offer 3 packages to choose from. Good, Better, and Best.

3. How can I schedule my Lawn Maintenance service?

You may schedule Weekly or Biweekly for our Good and Better package, but weekly for our Best package. You can request a quote by filling out the form found on this website.

LAWN CARE

1. What are your lawn care packages?

Our Lawn Care services consist of three packages; Basic, Full and Premium.

2. What is included in your Lawn Care package?

Each package builds off of the Basic Lawn Care package.  Your basic package includes:

  • Seasonal fertilization (nitrogen-focused)

  • Pre-emergent weed control (spring & fall)

  • Broadleaf weed control as needed

  • Lawn health inspection each visit.

3.  Can I receive Lawn Care in addition to Lawn Maintenance?

Yes, please choose one of the packages for maintenance and one lawn care. They will be tailored to meet your needs.

4. Can I get Lawn Care services by themselves as a stand-alone service?

Yes, choose your lawn care package and request a quote.

5. Can I receive a One-time Lawn Care treatment?

Yes, just contact us for scheduling. Just know, you will be scheduled around our repeat customers.

PERIMETER PEST CONTROL

1.  Is Pest Control really necessary?

Yes, pest control helps keep your family and pets safe from stinging and biting insects. As well as, help keep your lawn healthy and strong.

2. Do you do interior and exterior pest control?

YES

3. Is Pest Control safe for kids and pets?

Pest Control is safe for kids and pets when applied according to the label.

4. Will rain wash away Pest Control?

Rain can reduce the effectiveness of pest control depending on treatment and chemical use.

5. Do I need Pest Control in the winter?

Yes, there are certain insects which are still active in our East Texas area. For example, Fire Ants!!

6. Are mosquitoes a real health hazard?

Yes, mosquitoes transmit West Nile, Malaria, and Zika. These can all be fatal.

7. What pests are included in your Perimeter Pest Control?

Moles, Voles, Gophers, Ants, Crickets, Scorpions, Spiders, Mosquitoes, Stinging Insects, etc. Contact us for more details.

LANDSCAPE MAINTENANCE

1. What does Landscape Maintenance include?

Landscape Maintenance may include flower bed maintenance or installation. Mulch Installation and Pruning/Trimming shrubs and small trees may also be part of Landscape Maintenance.

2. Can Landscape Maintenance be added to Lawn Maintenance?

Yes, you can add maintenance as a one-time service to any Lawn Maintenance.

CANCELATIONS/TERMINATIONS 

1. Do you have contracts?

Your signed estimate serves as your 12 month contract.

 2. Can I cancel my service?

Yes, you may cancel a recurring service and it will not terminate all of your services or your contract. For termination of all services, see the Cancellations/Terminations Policy.

DISCOUNTS

Do you offer discounts?

At this time, we offer 2 discounts to our customers. A Veteran's Discount and a Referral Discount. Contact us for more information.

HOLIDAYS & VACATIONS

1. What happens if my scheduled day falls on a national holiday?

On weeks when a national holiday falls on Monday-Friday, we will adjust the rest of the week's schedule by one day so may attempt to service all remaining lawns the day after their scheduled day.

2. What about vacations?

Vacations will be scheduled in the off season or the weekly schedule will be adjusted to accommodate the days needed by the owner of That Guy's. You do not have to be home for us to complete your service. If you have a scheduled vacation and would like to change days. Please see the Change Request Policy.

PAYMENTS

1. When is my bill due?

That Guy's Lawn & Perimeter Pest, LLC. invoices on a monthly basis. Invoices are sent by email on the first day of the month. Your bill is due by the 15th of the month.

2. What payment options do you accept?

Credit Cards, Debit Cards, Check, Zelle, Cash App, Cash or Money Order. We do not accept cash payment on the day of service.

3. Do you have a return check fee?

Yes, $40 plus a requirement that your account balance be paid in full. See Return Check Policy.

INVOICE TOTAL

1. How is my monthly cost determined?

We schedule services as requested but spread the cost over a 12 month level billing cycle, March-February.

PETS

1. Do I need to put my pets up or keep inside on my scheduled day?

Yes, the safety of your pets is of utmost importance.

2. Do I need to pick up my property items including pet waste?

Yes, If we arrive to service your property and you have not picked up your property, we reserve the right to not service your property. Please refer to our Pet Policy for more details.

ITEMS IN YARD

1. Do I need to pick up sticks and other items in my yard before the crew arrives?

Yes, Items such as toys, hoses, pet waste, and other items in the yard must be picked up before our crew arrives. Other Items include limbs of 1” in diameter or larger. Large items like lawn furniture will be moved upon request and only as needed.